Returns & exchanges

We want you to love your CUT&JOIN merch. If something isn't right, here's how we'll fix it.

Exchanges and returns

• You can return or exchange an item within 7 days of delivery.
• Items must be unworn, unwashed and in their original condition, with all tags attached.
• Size exchanges are free within Nigeria, subject to stock. If the size you want is sold out, we'll offer a refund instead.
• For hygiene reasons, items that have been worn or washed can't be returned unless they are faulty.

Faulty or incorrect items

If your order arrives damaged, faulty or isn't what you ordered, email us within 48 hours of delivery with your order reference and a photo. We'll send a replacement or give you a full refund, including delivery, at no cost to you.

How to start a return

• Email hello@cutandjoinstudios.com with your order reference (it starts with CJ) and the reason for the return.
• We'll reply within 2 working days with the return address and next steps.
• Pack the item securely. We recommend a tracked delivery service, as we can't be responsible for returns lost in transit.

Delivery costs

• Unless the item is faulty or incorrect, the customer pays the cost of sending a return.
• The original delivery fee is non-refundable.
• International returns are accepted for faulty or incorrect items only. Customs duties and import taxes can't be refunded.

Refunds

Once we've received and checked your return, we'll refund the item price to your original payment method within 10 working days. Your bank may take a few extra days to show the refund.

Questions

Get in touch at hello@cutandjoinstudios.com and we'll be happy to help.